Privacy Policy
Effective Date: 17 May 2025
1. INTRODUCTION
This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or make bookings. We comply with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679).
2. DATA CONTROLLER
Hour Rooms
3. PERSONAL DATA WE COLLECT
• Name, email address, phone number, and postal address.
• Payment details (processed securely via third-party providers; we do not store card data).
• Identification documents for group booking liaisons.
• Booking history and customer service interactions.
• Technical data (IP address, browser type, device data via cookies).
4. LEGAL BASIS FOR PROCESSING
• Contract Performance: Managing and fulfilling your bookings.
• Legitimate Interest: Preventing fraud and ensuring business security.
• Legal Obligation: Compliance with legal and tax regulations.
• Consent: For marketing communications, where applicable.
5. COLLECTION OF IDENTIFICATION DOCUMENTS FOR GROUP BOOKINGS
In accordance with our Terms and Conditions, the identification document is only used for identity verification and to cooperate with law enforcement in case of criminal acts. This data will be securely stored and retained for the minimum necessary period, after which it will be permanently deleted.
6. HOW WE USE YOUR DATA
• To process and manage bookings.
• To verify age and identity where legally required.
• To send booking confirmations and customer service communications.
• For fraud prevention and business security.
• To comply with legal obligations.
• For marketing communications, with your consent.
7. DATA RETENTION
Your personal data is retained only for as long as necessary to fulfil the purposes outlined in this Policy or to comply with legal obligations.
8. YOUR RIGHTS
You have the following rights under GDPR and LOPDGDD:
• Right to access, rectify, or delete your personal data.
• Right to restrict or object to processing.
• Right to data portability.
• Right to withdraw consent at any time.
You may exercise these rights by contacting us at info@hourrooms.co.uk
9. DATA SHARING
We do not sell your personal data. We may share it with:
• Payment processors for secure transactions.
• Law enforcement, if required by law.
• Service providers are necessary for delivering our services.
10. SECURITY MEASURES
We apply appropriate technical and organisational measures to protect your data, including secure servers, restricted access, and encryption where applicable.
11. USE OF OUR WEBSITE
This section outlines how we handle personal data when you use our website: www.hourrooms.co.uk
11.1 DATA COLLECTED AUTOMATICALLY
When you visit our website, certain technical data is collected automatically, including:
• IP address
• Browser type and version
• Operating system
• Referral source (e.g., how you arrived at our site)
• Pages visited and time spent on the website
• Date and time of access
This data is collected via cookies and similar technologies, and it is used for the legitimate interests of:
• Ensuring the website functions correctly
• Improving user experience
• Monitoring and enhancing security
• Performing website analytics and traffic reporting
11.2 COOKIES
Our website uses cookies and other tracking technologies. Upon your first visit, you are asked to provide consent for non-essential cookies in accordance with EU ePrivacy and GDPR regulations.
Details about the cookies we use and how you can manage your preferences are provided in our Cookie Policy, which is accessible from our website footer.
11.3 CONTACT FORMS AND ONLINE BOOKINGS
When you fill out a contact form or make a reservation through our website, we collect the personal information you provide, which may include:
• Full name
• Email address
• Phone number
• Booking details (date, time, number of guests)
• Additional information you choose to submit
This data is processed for the purposes of:
• Managing your reservation or inquiry
• Responding to customer service requests
• Fulfilling our contractual obligations
11.4 THIRD PARTY SERVICES
Our website may include integrated services (e.g., Stripe for payments, Google Analytics for traffic analysis). These third-party providers may collect and process data according to their own privacy policies. We encourage users to review those policies as appropriate.
11.5 DATA RETENTION
Personal data collected via the website will be retained only for as long as necessary to fulfil the purpose for which it was collected, or to comply with legal obligations. Specific timeframes are described in relevant sections of this Privacy Policy.
11.6 DATA SECURITY
We use SSL encryption and other technical and organisational measures to protect data collected via the website against unauthorised access, alteration, disclosure, or destruction.
11.7 LEGAL BASIS
Processing of data collected through the website is based on:
• Your consent (for cookies and contact forms)
• The performance of a contract or pre-contractual steps (e.g., reservations)
• Our legitimate interests (e.g., security, analytics)
11.8 USER RIGHTS
As outlined in this Privacy Policy, you have the right to access, rectify, delete, and restrict the processing of your personal data. You may also object to certain processing activities and withdraw consent at any time.
12. CHANGES TO THIS POLICY
This Privacy Policy is reviewed regularly and may be updated. The latest version is always available on our website.
Last Updated: 17 May 2025